Sande Cranford and Jim Wright own Chill, a failing yogurt shop that has added coffee, baked goods, and sandwiches to the menu. Jim runs a successful bar and Jim's daughter runs a successful pizza shop, both of which are right around the corner. But Sande's effort to turn her love of yogurt into a business is failing miserably. Their products are low quality, their staff is unprofessional, and their business is unfocused. Can Tabatha get to the bottom of what this business should focus on selling and help Sande become a boss before Chill drags down their other more successful businesses too?