United Airlines Is Changing Its Pet Policy Amid High-Profile Problems

United Airlines Is Changing Its Pet Policy Amid High-Profile Problems

The airline is rethinking its pet-carrier labeling protocol after a traumatic week for dog-owner passengers.

By Macy Daniela Martin
Digital Original
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In the wake of two separate instances involving family dogs this week, United Airlines is changing its pet carrier policy.

United is planning to issue "bright colored bag tags to customers traveling with in-cabin pets," according to a statement the airline issued to TMZ. Ideally these will allow flight attendants to easily identify when someone's traveling with a live animal.

This comes after a shocking incident this week when, on a flight from Houston to New York's LaGuardia airport, a flight attendant forced a woman to stow her French Bulldog puppy's carrier (with the puppy still inside it) in the overhead bin. Sadly, the dog didn't survive the three-hour journey.

United claimed full responsibility for the incident, saying in a statement: "This was a tragic accident that should never have occurred, as pets should never be placed in the overhead bin... We are thoroughly investigating what occurred to prevent this from ever happening again."

in the same week, the airline erroneously sent a pooch to Japan in the cargo hold of a plane instead of Kansas City.

The new policy involving noticeable, bright tags for pet carriers is expected to roll out by April, and the planned change would particularly affect in-cabin pets.

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