File under: Your work day is going better than the airline executives who are going to have to figure out this nightmare.
Turns out American Airlines — which, NBD, is America's largest carrier — used a scheduling system that let all of its pilots take off for the same vacation days during the crazy-busy holiday time of year.
The airline is now offering 150 percent of hourly wages for pilots willing to work those dates, an airline spokesperson told CNBC... but that's not exactly an eye-popping compensation increase in the face of what is a pretty darn messy snafu.
The issue with scheduling left flights from the airline's hubs, including New York, Miami, Dallas-Fort Worth, Chicago O'Hare, and New York LaGuardia without any pilots assigned to fly, according to memo seen by CNBC.
"The system went from responsibly scheduling everybody to becoming Santa Claus to everyone," said American captain Dennis Tajer, according to CNBC. "The computer said, 'Hey ya'll. You want the days off? You got it.'" Uh, score?
Spokesman Matt Miller said the airline's employees are, "working diligently to address the issue and expect to avoid cancellations this holiday season."
Well, here's hoping. The airline definitely doesn't need any bad PR — especially after the NCAAP took the unprecedented step of warning black passengers against flying American, and after just a terrible year overall for bad airline customer service news.
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